We require all new clients to provide a credit/debit card to secure an appointment. To assist us in providing the best service possible, we request and appreciate clients to arrive at or before their scheduled time. You must first register to book appointments through our online system.
We understand that tardiness is at times unavoidable, and scheduling adjustments are sometimes necessary. Should you be running behind, we respectfully ask that you notify us by phone. Rescheduling of your appointment will be mandatory if you arrive 15 minutes or later than your scheduled time.
Any appointment cancelled or rescheduled without 24 hours notice may result in a charge equal to the service amount.
Non-cancellations or “no-shows” will be charged the full amount of the service booked.
Our policy reserves the right to require a credit/debit card to schedule an appointment. We do not share any client information and will notify cardholder of any charges prior to them being made.
All cancellations require a call or text sent to 214-407-8240. Leaving a voicemail does not guarantee that we will receive your cancellation before the 24 hour window required to avoid a cancellation fee.